GSM No-Refund Policy

SERVICE-LEVEL AND REFUND POLICY: Due to the constantly changing nature of mobile information security, all software functions based on local protocols or cable reading are provided under the strict technical condition “AS IS” (in the state in which they are found). LandBech Tech Solutions does not guarantee the perpetual permanence of any local function against security patches, firmware updates or network locks applied by the hardware manufacturers or telephone carriers subsequent to the acquisition of the license. Under no circumstances will total or partial refunds be made, nor balance or credit returns once they have been loaded onto the server. The user assumes total responsibility for verifying the compatibility, the exact model and the security patch level of the device before processing any operation.

• AS IS — operational condition under which the software, its protocols and its results are delivered in the exact state in which they reside in the production build, with no implicit warranty of permanence, future compatibility, fitness for a particular purpose or absence of latent defects induced by third-party patches.
• Local function — any function executed against the device by USB, Wi-Fi ADB, Fastboot/EDL/BROM/Heimdall/Odin protocols or local debugging bridges, whose technical viability depends on the firmware version, the security patch level (SPL) and the device-state flags imposed by the OEM.
• Processing credit — non-refundable, non-transferable unit of operational consumption that is debited from the workshop balance when a service operation is dispatched. Once loaded into the workshop balance, the credit is considered consumed for accounting and tax purposes from the moment of dispatch.
• OEM/carrier patch — any update of firmware, baseband, anti-rollback level, bootloader, security policy or carrier configuration released by the manufacturer or operator after the license is purchased, which renders inoperative — totally or partially — a previously functional protocol.

The following situations are an inherent risk of the GSM repair industry and do not constitute a defect of the platform. They do not generate any obligation of refund, recharge of credits or extension of the plan to the charge of LandBech Tech Solutions:

• OEM security patches that close a previously valid testpoint, ISP pad, BROM, EDL, Firehose or Download Mode exploit.
• Firmware updates that raise the anti-rollback fuse and prevent flashing older images legitimately acquired.
• Carrier-side eligibility changes, network locks or device-blacklisting policies applied after the credit was loaded.
• Server-side hardening of OEM portals (FRP, account verification, KG status) that nullifies a previously valid local routine.
• Operator error of the technician: wrong model, wrong region, incorrect IMEI, dispatch on a device with hardware damage, missing backup or interruption of the cable during writing.
• Result of an order processed by an external wholesale server which, by its own terms of service, declared the operation as completed regardless of the final outcome on the device.

Before processing any operation that debits processing credits, the technician must:

• Confirm the exact model identifier (e.g. SM-A055F, A2849, MQ7XX, etc.), the regional CSC/firmware variant and the current security patch level of the device.
• Verify in the public compatibility matrix of LandBech Tool™ that the requested operation is currently listed as supported for that specific model and SPL.
• Generate a backup of the critical partitions of the device when the platform recommends it before any writing protocol.
• Inform the end customer, in writing, that the operation is performed in the AS IS condition, with no warranty of permanence against future OEM/carrier patches.

Failure of any of these obligations is the exclusive responsibility of the technician and excludes any subsequent claim against LandBech Tech Solutions.

The general principle is no refunds. Notwithstanding the foregoing, LandBech Tech Solutions will assess in good faith the following specific cases, exclusively via billing@landbechtool.com, within forty-eight (48) hours of the operation:

• Duplicate charge of credits to the same order due to a verified platform error.
• Critical infrastructure failure that prevents dispatching any order during a continuous window greater than seventy-two (72) hours, in which case the credit is restored as a balance — never as a refund of money.
• Operation processed against a device manifestly different from the one declared in the order, due to a documented error of the platform (not of the technician).

Outside these scenarios, no refund — total or partial — will be processed under any circumstances. The decision of LandBech Tech Solutions on the qualification of the case is final.

The opening of a chargeback or dispute claim before the bank issuer or the payment processor against an order considered consumed under this policy will be considered a serious breach of the EULA. In such an event, LandBech Tech Solutions reserves the right to immediately suspend the workshop account, freeze the credit balance and provide the payment processor and the corresponding authorities with all the audit evidence of the dispatched operation (timestamps, IMEI, technician identifier, signed payload of the cryptographic chain of custody).

Queries regarding charges, balances and credit reconciliation: billing@landbechtool.com. Legal notifications: legal@landbechtool.com.